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Mad Adventures Reservation and Cancellation Policy

Group Size of 1-9
If you must cancel at a later date, and we are notified at least 48 hours prior to your launch time, we can refund your entire trip less 15%. If you cancel for any reason and we are notified less than 48 hours prior to your launch time, we cannot refund any portion of payment. All sales inside of 48 hours are final for groups of 1-9 people. Please remember our trips go rain or shine.

Group Size of 10 and Larger
If you must cancel at a later date, and we are notified at least 14 days prior to your launch date, we can refund all of your deposit less 15%. If you cancel for any reason and we are notified less than 14 days prior to your launch date, we cannot refund any portion of the payment. All sales inside 14 days are final. Please remember our trips go rain or shine.

It is rare that we cancel a trip. However, we reserve the right to postpone or cancel trips due to extreme weather conditions (e.g., very high or very low water conditions) or an insufficient number of reservations.