Reservation and Cancellation Policies

GROUP SIZE OF 1-9

If you must cancel at a later date, and we are notified at least 14 days prior to your launch date, we can refund all of your deposit less 15%. If you cancel for any reason and we are notified less than 14 days prior to your launch date, we cannot refund any portion of your payment. All sales inside 14 days are final. Please remember our trips go rain or shine.

GROUP SIZE OF 10 LARGER

If you must cancel at a later date, and we are notified at least 14 days prior to your launch date, we can refund all of your deposit less 15%. If you cancel for any reason and we are notified less than 14 days prior to your launch date, we cannot refund any portion of your payment. All sales inside 14 days are final. Please remember our trips go rain or shine.

TRIP LIABILITY

All outdoor adventure activities, including whitewater rafting involve elements of risk. If you have any physical concerns, please consult your physician before rafting with us. Mad Adventures does not assume liability for personal injuries or death. You must sign an “acknowledgement of risk participant agreement” form prior to your trip. Please note that a legal guardian must sign for minors, no exceptions. If you have any questions or concerns please contact us.
Please know that we cannot allow anyone impaired by drugs, including alcohol, to go on any of our trips. No refund will be made.